UK Insurance News

Last month the Office of Fair Trading (OFT) stated they were to investigate the cost of motor insurance in the UK. This followed concerns earlier in the year when the OFT first began looking at claims of corruption with the system of referral fees.

The motor insurance industry has come under scrutiny for this possible malpractice and the OFT investigation will try to resolve how widespread this practise is within the industry.

The concern is that insurers are stoking up prices by selling details of their policy holders’ accidents to no-win, no-fee solicitors. If like me you have been unfortunate enough to be involved in an car accident in the past couple of years, the likelihood of you receiving a call out of the blue or more likely a text from an unknown source days after reporting an accident to your car insurers, suggests this malpractice is writhe in the motor insurance industry.

Fortunately, I was only involved in a minor traffic accident with no casualties and I was nothing more than shaken up by the experience.  But imagine a worst case scenario whereby you find yourself having to deal with offers to win compensation when you are grieving.

Furthermore, the OFT are also investigating the cost of motor accident repairs and courtesy replacement cars.

Insurance companies recommend car accident and car hire supplier.  In my case, the accident repair garage my insurer recommended was a Mercedes garage, 10 miles away from my home.  As my car is a Honda Accord, and I have a good relationship with my local Honda dealer, I questioned how this could be better for me and cheaper for the insurance company.  I wasn’t given an answer, just told that it would delay repairs to my vehicle if they had to send a representative out to inspect the damage and approve an ‘independent quote’.

It is alleged that some “approved” garages also pay referral fees to insurers too.  In exchange, the insurers stipulate expensive paint and parts and even higher labour costs. The costs of which is paid for, and helps to justify, higher car insurance premiums.

Sonya Branch of the OFT said:

“Our concerns relate to the provision of third party vehicle repairs and credit hire replacement vehicles to claimants, where we suspect companies may be competing to extract money from each other rather than keeping premiums as low as possible and providing car owners with value for money.”

Preliminary findings by the OFT strongly suggests there is a correlation between referral-fees and the actual rise of car insurance over the past 12-24 months.

For many of us who rely on our cars whether they be a two-seater Smart car or 7 seater 4×4 there is no alternative than to shop around for the best deal and look to be rewarded by a no-claims bonus or insuring two or more vehicles at the same address. But it is a comforting thought that the OFT are at least looking to tackling such irregularities in the motor insurance industry.