UK Insurance News

While most of us are at times guilty of purchasing the cheapest travel insurance that we can find, recent problems affecting travellers may have changed the way we think.

The Icelandic volcanic ash and the consequences of strike action by British Airways staff can make for a very unpleasant experience, even more so if travelling with inadequate travel insurance cover.

Below are ten things that you should consider when buying travel insurance:

1.       No cover for pre-existing medical conditions – Some cheaper policies provide no cover if the individual (or anyone who has an effect on their travel plans) has a pre-existing medical condition which results in a claim, for example, cancellation or medical expenses due to a recurrence of a heart condition.

2. Policies with very specific exclusions – Some insurers, in an attempt to get premiums to the absolute lowest level, use a strategy of harsh exclusions which inevitably trap people at the claims stage.  Examples include very strict interpretation of unattended personal effects, valuables and money as well as a requirement to get a written police report, even though these are often difficult to get in many countries.

3. Selling policies with low levels of cover – Budget covers often have very low limits for elements such as baggage, money and delay – indeed some do not even cover these sections.

4. Selling policies with very high excesses – The higher the policy excess the lower the premium can be. This is not always obvious with travel insurance until a medical claim is made and the customer finds most, if not all, of their claim falls within the excess. There are now policies on the market with medical excesses as high as £400.

5. Confusing exclusions – For example, an exclusion which applies to a “set of circumstances that could be reasonably expected to give rise to a claim”. In this instance, ‘reasonable’ is vaguely defined and open to interpretation from the insurance company who ultimately process the claim.

6. Deductions for wear and tear on baggage claims – Household insurance typically provides ‘new for old’ cover. Many travel insurance policies do not, which means the claim will be reduced depending on the age of the lost, stolen or damaged item.

7. Excesses per person per section rather than per event – This means that an event such as a mugging could result in a large number of different excesses being deducted.  For example: medical costs of £450 with a £75 medical excess, damage to clothing and loss of personal effects amounting to £250 with a £50 excess, loss of money equivalent to £120 with a £50 excess, resulting in total excesses for the claim of £175 rather than £75 on an ‘event’ basis.

8. Missed connections – If an individual is delayed getting to the airport and as a consequence misses their connection, many policies will not cover the additional costs that result, such as additional ticket costs or even an unplanned overnight stay.

9. Breaking down on the way to the airport – It is often assumed that travel insurance provides cover for additional costs if the policy holder misses their flight due to their car breaking down on the way to the airport. However, some cheaper policies will only cover the breakdown of ‘public transport’, and not private vehicles.

10.   Close relatives –The definition of ‘close’ is fairly ill-defined, so while you may think that all of your relatives are ‘close,’ if you study the definitions you may find that many policies limit these. So your favourite uncle becoming ill just before you go on holiday may result in a declined claim for cancellation.

For your own peace of mind, don’t be one of the many travellers who find themselves having to sleep on the floor of a foreign airport overnight because they did not pay for the best cover. All good travel insurance companies will offer comprehensive cover, including travel insurance specialists P J Hayman who provided this check list.